Do you have previous experience managing customer accounts, quotations, and orders within a customer service or sales support role? Are you able to work on-site in Whitstable during your probation period before moving to a hybrid working arrangement?
Customer Account Coordinator FTC Location: Whitstable, KentContract: Contract 12 months Salary: Highly competitive DOEWorking Pattern: Mon-Thurs 8am – 4.30pm and Fridays 8am – 1.30pm
About the Role
Our Client is seeking a professional and customer-focused Customer Account Coordinator to join their busy Customer Services team. This is a fantastic opportunity for someone who enjoys building relationships, delivering exceptional customer service, and supporting customers throughout the full order lifecycle. Initially, this role will be fully office-based during probation. Following successful completion of probation, hybrid working will be available, with three days in the office and Mondays and Fridays working from home. As a key member of the team, you will be responsible for managing customer enquiries, preparing quotations, processing orders, and ensuring customers receive a seamless service from enquiry through to delivery.
Key Responsibilities
- Process customer quotations and sales orders in line with company KPIs.
- Build and maintain strong customer relationships, providing outstanding service at every stage.
- Prepare accurate quotations, pricing, and lead times using internal systems and procedures.
- Proactively follow up quotations and support order conversion.
- Monitor and manage customer orders through to shipment.
- Communicate regularly with customers throughout the quotation and order lifecycle.
- Liaise with Commercial, Procurement, Product Management, and other internal departments.
- Investigate and escape customer complaints where appropriate.
- Identify opportunities for cross-selling and up-selling products and services.
- Support Business Development Managers with customer and order information.
- Maintain accurate records and customer data within company systems.
About You
- Previous experience in customer service, sales support, account coordination, or a similar customer-facing role.
- Strong communication and relationship-building skills.
- Excellent organisational skills and attention to detail.
- Good commercial awareness and confidence working with pricing and quotations.
- Strong IT skills, including Microsoft Office applications.
- Ability to work proactively and manage multiple priorities.
- Experience within a manufacturing, engineering, or technical environment would be advantageous.
Benefits
- Quarterly bonus scheme
- Matched pension contributions
- Life assurance
- Enhanced family-friendly policies
- Employee assistance programme
- Subsidised staff restaurant
- Holiday purchase scheme
- Cycle to work scheme
- Electric vehicle salary sacrifice scheme
- Discounted gym membership
- Free onsite parking
- Ongoing training and development opportunities
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