Workplace Experience Ambassador

Overview

As a Workplace Experience Ambassador you will elevate client experiences across a select portfolio, blending hospitality with facility service delivery. You will act as the primary touchpoint for client employees and guests, driving proactive engagement and high-quality service. The role focuses on implementing the client-site experience program, partnering with service partners, and developing your own professional skills. You will work closely with cross-functional teams to ensure smooth operations and meaningful engagement events that support client goals and safety culture.

Responsibilities

• Welcome and assist visitors at the reception area
• Enforce building security procedures for entrants
• Serve as first point of contact for client inquiries, issues, and feedback related to workplace services
• Execute guest and ambassador services in line with SLAs and brand standards
• Conduct walkthroughs of soft services to verify SLA compliance and service quality
• Support data collection, analysis, and reporting aligned with client objectives
• Strive for continuous improvement of experience services
• Set and exceed performance and client goals
• Organize and host engagement events with client stakeholders
• Promote health and safety culture among staff and vendors
• Provide administrative support including mailroom and portering as needed
• Collaborate with account teams across business lines to deliver Experience Services
• Manage third-party vendor relationships to maximize service delivery
• Anticipate client needs to exceed expectations
• Build lasting relationships with client employees and guests
• Respond to requests within one day with follow-up
• Identify risks and escalate to avoid privacy breaches or disruptions
• Participate in process improvements and new tools adoption
• Support event bookings and conference room management
• Perform additional duties as required

Key requirements

• Experience in hospitality, facilities/property management, operations, or related CRE knowledge
• Exceptional customer service and professional demeanor
• Team-oriented with problem-solving mindset
• Strong multitasking ability in a fast-paced environment
• Interest in facilities management and customer service trends
• Good communication skills
• Proficiency with Microsoft Office; interest in technology
• Adaptability to changing requests and projects

• customer-centric
• collaborative
• professionalism
• problem-solving
• Microsoft Office
• technology interest

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