Customer Account Coordinator

Customer Account Coordinator

Poole | £30,000-£31,000 + bonus | Full-time, office-based

Enjoy building customer relationships, keeping things organised and finding solutions?

TeamJobs are recruiting for a Customer Account Manager to join a business in Poole.

This role focuses on looking after existing customers, managing enquiries and coordinating solutions across the business.

You’ll work within a collaborative team of two Account Managers and one Customer Success Manager, with experienced colleagues providing product knowledge and support.

What you’ll be doing:

• Managing customer enquiries by email and telephone.
• Preparing quotations and checking pricing, stock availability and delivery information.
• Coordinating customer requests with internal departments.
• Resolving issues proactively, exploring alternatives when products are unavailable or delayed.
• Maintaining accurate customer records across multiple systems.
• Building strong relationships with customers and colleagues.
• Managing competing priorities and following enquiries through to resolution.

What we’re looking for:

• Experience in customer account support, sales administration, customer service or coordination.
• Strong organisation and the ability to manage several tasks at once.
• Confidence using IT systems and finding information from different sources.
• A proactive approach to problem-solving and ownership of customer queries.
• Clear communication, resilience and a collaborative attitude.
• Commercial awareness and a commitment to excellent customer service.
• Experience within manufacturing, distribution or a product-based business would be useful. Product knowledge isn’t essential, as support will be provided.

What’s on offer:

• £30,000-£31,000 basic salary.
• Eligibility for the company bonus scheme.
• Additional account management remuneration linked to team performance and objectives.
• A supportive team environment.

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