1st Line Support – 6-Month Contract – Hybrid – Liverpool
VIQU have partnered with a leading organisation within the legal sector who are seeking a 1st Line Support contractor to provide some additional BAU support to their Service Desk.
This 1st Line Support role will require previous experience within IT Support, and will involve providing both remote and onsite support in a Microsoft environment. The successful candidate will be committed to delivering excellent customer service.
Key skills & responsibilities for the 1st Line Support:
- 1stLine / Service Desk Support – in a Windows / Microsoft environment.
- Windows 10/ Windows 11
- Microsoft 365
- Exchange
- Azure
- Outlook
- MS Teams
- Active Directory
- Telephony support
- Triaging tickets and escalating to relevant teams where necessary
- Using ServiceNow ticketing system
- Mix of remote & deskside support – including working on a tech bar
- Good customer service skills
- Experience with iManage or Bomgar (desirable)
Role details:
Job role: 1stLine Support
Job type: Contract
Duration: 6 months’ contract
Rate: £140 – £155 per day
Working hours: 37.5 hours per week Monday – Friday
IR35 status: Inside IR35
Location: Hybrid, one day per week in Liverpool
Do you know someone great? We’ll thank you with up to £1,000 if your referral is successful (terms apply).
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