Business Assurance Lead

Overview

In this role, you will lead strategic transformation and enhance operational excellence across Vodafone’s international Business Assurance activities. You’ll shape assurance strategy, extend services into new domains, and strengthen second-line capabilities while partnering with senior stakeholders. You’ll drive risk management and leakage prevention, and guide a team to deliver measurable business value. This is a chance to influence multi-market outcomes within a global telco context.

Responsibilities

• Lead development and execution of Business Assurance roadmaps across Vodafone markets, driving standardisation and continuous improvement
• Identify and mitigate leakage risks by partnering with business and technology stakeholders
• Define and monitor KPIs to improve end-to-end process effectiveness and efficiency
• Shape delivery models with local markets and VOIS to boost efficiency and reduce costs
• Utilise analytics and insights to support strategic decisions and expand assurance initiatives
• Act as trusted advisor to internal and external senior stakeholders, building partnerships and influencing decisions
• Lead transformation programmes to enhance controls, assurance methodologies and second-line capabilities
• Drive growth and adoption of Business Assurance services with focus on enterprise segments and new technologies
• Lead and develop a team of 2nd Line Assurance Experts with a culture of innovation and collaboration

Key requirements

• Extensive experience in Business Assurance, Risk Management, Finance, Shared Services, or business transformation
• Exceptional communication, influencing and leadership skills with ability to engage senior stakeholders across international organisations
• Proven experience leading geographically distributed teams through transformation
• Strong commercial acumen to translate insights into value creation
• Ability to navigate ambiguity and make sound decisions in dynamic environments
• Deep understanding of Margin, Revenue & Cost Assurance, 2nd Line Assurance, Leakage Risk Management, controls and governance frameworks
• Strong analytical and financial skills with a passion for data, innovation and technology to strengthen performance and risk management
• Track record delivering transformation initiatives with measurable organisational and commercial impact
• Excellent influencing, critical thinking and data literacy to shape strategy and drive adoption of modern assurance practices in telecom

• communication
• influencing
• leadership
• Margin, Revenue & Cost Assurance
• Leakage Risk Management
• 2nd Line Assurance

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