Manager of KYC Services

Overview

In this role you oversee the daily KYC Services operations, leading a team to ensure robust regulatory compliance and AML practices. You drive policy development, collaboration across departments, and risk-aware decision making to protect the organization from financial crime. You will modernize processes and leverage technology to improve efficiency and accuracy. This is a strategic leadership position within a global, compliance-driven firm.

Pay / Benefits

• annual success-sharing bonuses or commission plans
• hybrid or remote work schedules
• competitive benefits package including annual leave
• tuition reimbursement
• referral bonuses

Responsibilities

• Lead and develop a team of KYC specialists, including hiring, training, performance reviews, and career growth
• Foster a culture of compliance and continuous improvement within KYC
• Provide day-to-day supervision and guidance to KYC analysts
• Ensure timely, accurate KYC reviews and onboarding activities
• Manage workload distribution to meet deadlines and SLAs
• Develop, implement, and maintain KYC policies, procedures, and controls
• Oversee customer onboarding and ongoing monitoring for suspicious activity
• Maintain regulatory alignment with FATF, EU AML directives and other frameworks
• Draft and update SOPs and procedures reflecting regulatory changes
• Identify opportunities for automation and efficiency in KYC processes
• Collaborate with Risk, Legal, and Internal Audit on risk management
• Perform quality checks and ensure adherence to AML, CDD/EDD standards
• Prepare and present KYC reports to senior management
• Drive adoption of technology and automation in KYC processes
• Coordinate due diligence and audits with regulators and clients
• Mentor and onboard new team members
• Promote knowledge sharing and continuous learning

Key requirements

• 8–10 years in KYC/AML/compliance
• 5+ years in leadership/management
• In-depth knowledge of KYC, AML, and CTF regulations and best practices
• Familiarity with global regulatory frameworks and financial services industry
• Strong leadership and team management
• Analytical, problem-solving, and decision-making abilities
• Excellent written and verbal communication with cross-team collaboration
• Proficiency in KYC/AML software and technology solutions
• Ability to manage escalations and balance priorities in a risk-based manner
• Experience in drafting procedures and communicating across teams

• leadership
• communication
• stakeholder management
• KYC/AML software and technology solutions
• data analytics for KYC
• regulatory reporting tools

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