Senior Technology Business Relationship Manager

Overview

In this role you will act as the single point of contact between Technology_VOIS and internal business customers, driving value through IT-enabled transformation. You will manage a portfolio of accounts, shape business cases, and oversee transitions to ensure delivery against SLAs and KPIs. You’ll partner with C-level stakeholders to identify growth opportunities and govern service life cycles. This role combines business development, governance, and service management to enable our customers’ strategic objectives.

Responsibilities

• Maintain strategic stakeholder relationships and serve as SPOC for issues and escalations
• Identify opportunities and build a pipeline through due diligence
• Prepare and sign off on service business cases
• Oversee transition and BAU, ensuring contractual SLA/KPI delivery
• Governance oversight across service life cycle
• Develop strong relationships with technology and customer stakeholders (C-level and reports)
• Understand local market IT strategy and Technology_VOIS capabilities alignment
• Represent internal customer in service design, portfolios, and offerings
• Plan strategic accounts and optimize growth opportunities, pipeline, and capability utilization
• Manage demand etc. through pipeline demand management and change governance
• Lead E2E bid/organization for business case sign-off
• Act as customer voice during transition and BAU, escalating as needed
• Monitor and report service quality and internal changes required

Key requirements

• Degree-level education or equivalent professional experience
• 2 years of ITIL-based service management knowledge, foundation level
• Sales/account management or business development experience
• Strong written and verbal communication skills with ability to discuss technical concepts
• Ability to influence and negotiate with senior stakeholders
• Knowledge of AO, AD, Testing, Professional services, Service Desk, Networks, AI and Robotics
• Proactive, adaptable, and customer-centric with strong relationship management
• Financial literacy and governance experience
• Ability to work with cross-functional teams and support change initiatives
• Commercial/Financial governance experience

• Assertive but diplomatic communication
• Strong relationship management
• Proactive and adaptable mindset
• ITIL (foundation level)
• IT service management
• Digital transformation

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