Following our continued growth, we are delighted to offer an exciting opportunity to join our team in Shropshire, Telford and Wrekin, supporting the delivery of vital GP Out of Hours and Care Coordination services within our Urgent Care team.
We are seeking a Base Team Lead to join us on either a 30-hour or 37.5-hour per week contract. In this varied and rewarding role, you will play a key part in supporting the smooth day-to-day operation of our services across our operational bases in Telford, Shrewsbury, Bridgnorth, Ludlow and Whitchurch.
As a Base Team Lead, you will work closely with the Operations Manager, fellow Team Leads, and your allocated base to support the Urgent Care Team in delivering a highquality, 24/7 service to our patients and service users. You will have line management responsibility for a team, overseeing recruitment, HR processes, induction, training, and ongoing support.
Our Integrated Urgent Care services support patients across both localities, providing clinical assessment and urgent care outside normal GP opening hours. Services include:
- Telephone clinical assessment and consultation
- Video consultations
- Face-to-face appointments at our treatment centres
- Home visits for patients unable to travel
- Clinical assessment and advice following NHS 111 referrals
- In-hours care coordination, helping patients and healthcare professionals access the most appropriate care pathway
Our services bring together clinical, operational and care coordination colleagues to deliver responsive, patient-centred care. Whether providing advice remotely, seeing a patient at a treatment centre, coordinating care or visiting them at home, our teams help patients access the right support.
As part of the HealthHero Group, we exist to simplify healthcare and improve lives by making care feel instant, intelligent and human. HealthHero is Europes largest digital health provider, delivering four million consultations each year through a digital clinic that brings physical and mental healthcare together. Our services range from GP appointments and mental health support to long-term condition management.
HealthHero Integrated Care delivers urgent and out-of-hours healthcare services across Bath, Swindon and Wiltshire (BSW) and Shropshire, Telford and Wrekin (STW). Working alongside NHS partners, our teams help patients access safe, responsive and appropriate care.
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