Systems Analyst

Overview

As a Systems Analyst at Superdry, you support bridging business needs and technical solutions under guidance from senior colleagues. You’ll help analyse requirements, document them, and assist in the day-to-day operation and support of critical applications in a live environment. You’ll collaborate with technical teams and stakeholders to understand system behavior, contribute to testing, and participate in on-call support when required. This role offers growth through on-the-job learning in IT service management and system integrations.

Pay / Benefits

• 25 days annual leave + bank holidays
• Company pension
• Life assurance
• 50% staff discount
• Flexible working hours 10am–4pm
• Health cash plan

Responsibilities

• Gather, document and validate business and system requirements in collaboration with the Senior Systems Analyst
• Support day-to-day operation of business-critical applications in a live environment
• Investigate issues, troubleshoot, and escalate according to defined paths
• Work within IT service management processes (ticketing, change, release)
• Collaborate with technical teams and stakeholders to understand system behavior and user needs
• Contribute to testing activities including UAT, test case execution, and defect logging
• Develop understanding of system integrations, data flows, and interfaces such as APIs
• Support on-call or out-of-hours activities with guidance and escalation in place
• Continue building technical and analytical capability through on-the-job learning and formal development opportunities

Key requirements

• 1–3 years’ experience in systems, application support, business analysis, or IT support (or equivalent graduate experience)
• Ability to gather, document and validate business and system requirements
• Experience supporting live, business-critical applications
• Active involvement in issue investigation, troubleshooting and incident resolution
• Familiarity with IT service management processes (ticketing, change, release)
• Strong collaboration with technical teams and business stakeholders
• Testing experience including UAT support and defect logging
• Understanding of system integrations and APIs

• Clear and professional communication with technical and non-technical stakeholders
• Analytical and methodical approach to problem-solving
• Detail-oriented and capable of precise documentation
• Understanding of APIs and data flows
• Experience with systems integrations
• Familiarity with testing activities (UAT, defect logging)

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