Senior Solutions Architect

Overview

In this Sr. Solutions Architect role, you will lead and optimize client engagements for Publica’s CTV/OTT advertising platform within the Publisher Operations team. You’ll bridge technical delivery and customer success, deep-dive into data, and translate client needs into scalable platform solutions. You help grow account value by driving adoption, feedback loops to product/engineering, and cross-functional collaboration. The position combines hands-on technical work with high-touch client interaction at an enterprise level and sits at the core of Publica’s mission to monetize video across connected devices.

Responsibilities

• Oversee customer service delivery for CTV/OTT solutions and act as a product expert for clients
• Engage with customers regularly, perform data analyses, and respond to inquiries
• Funnel client feedback to product and engineering teams to drive improvements
• Support end-to-end enterprise deployments from pre-sales to post-sales and implementation
• Collaborate with cross-functional teams to understand client needs and resolve complex issues
• Identify opportunities to automate processes and improve efficiency to scale customer success

Key requirements

• 10+ years of ad tech experience with a track record of excellent customer service
• Strong knowledge of video ad serving, OpenRTB, SSAI, header bidding, and programmatic advertising
• Experience handling high-touch, technically complex enterprise clients across pre-sales to post-sales
• Exposure to ad tech UIs (ad servers, SSPs, DSPs)
• Experience with object-oriented programming, tool development, and automation
• Ability to analyze large data sets and present insights using MySQL and Amazon Athena
• Strong analytical, problem-solving, and communication skills; capable of simplifying complex concepts
• History of driving projects forward and driving internal/external improvements

• Customer-facing communication
• Problem solving
• Cross-functional collaboration
• OpenRTB
• SSAI
• Header bidding

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