Head of Managed Services & Proactive IT Delivery

Doherty Associates is seeking a Senior Managed Services Manager to lead UK operations across Service Desk, field engineering and third-line escalation, aligning service design with business strategy. You will build a high-performing, customer-centered team, drive automation and continual improvement, and maintain governance in line with ISO27001/ISO9001 standards.

The role requires senior leadership, strong stakeholder management and a proven track record in managed services delivery,

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