Major Account Customer Hire & Sales Coordinator
About the Role
We are seeking a proactive and customer-focused Major Account Customer Hire & Sales Coordinator to join a busy and fast-paced team. This is an excellent opportunity for an individual who thrives on building relationships, coordinating multiple requests, and delivering exceptional customer service.
Acting as a key point of contact for major account customers, you will manage hire and sales enquiries from initial request through to completion, ensuring service level agreements are met and customers receive a seamless experience at every stage.
Working closely with customers, suppliers, account managers, and operational teams, you will play a vital role in supporting business growth while maintaining the highest levels of accuracy, efficiency, and customer satisfaction.
Key Responsibilities
- Coordinate all aspects of customer hire and sales requirements from enquiry through to fulfilment.
- Manage multiple customer accounts, ensuring service level agreements and response times are consistently achieved.
- Process quotations, contracts, and orders accurately using company systems.
- Build and maintain strong working relationships with customers, suppliers, and internal stakeholders.
- Source equipment and services from both internal divisions and approved external suppliers.
- Negotiate delivery schedules, availability, and rates where appropriate.
- Monitor ongoing enquiries and projects, ensuring customers are kept informed throughout the process.
- Handle customer enquiries, breakdown requests, off-hires, and service issues in a professional and timely manner.
- Liaise with operational teams to ensure equipment availability and service expectations are met.
- Escalate and communicate any service concerns or operational challenges to relevant stakeholders.
- Produce accurate reports and account updates for account managers and leadership teams.
- Ensure all customer information, contracts, and records are maintained accurately.
- Identify opportunities for additional sales, cross-selling, and enhanced customer support.
- Support continuous improvement initiatives to enhance customer experience and operational efficiency.
About You
To be successful in this role, you will demonstrate:
- Previous experience within account management, customer service, sales support, hire control, coordination, logistics, or administration.
- Excellent communication and relationship-building skills.
- Strong organisational and time-management abilities.
- The ability to manage multiple priorities within a fast-paced environment.
- A customer-first approach with a focus on delivering exceptional service.
- Strong commercial awareness and problem-solving skills.
- High levels of accuracy and attention to detail.
- Confidence working with internal systems and Microsoft Office applications.
- A proactive attitude with the ability to work independently and as part of a team.
- The ability to remain calm under pressure and meet deadlines consistently.
What We Offer
- Competitive salary and benefits package.
- Structured training and development opportunities.
- Career progression within a growing and successful organisation.
- Exposure to key national customer accounts.
- Supportive and collaborative working environment.
- Opportunity to develop commercial, operational, and account management skills.
- Recognition and reward for individual and team performance.
Key Success Measures
- Achievement of customer service and response time targets.
- Accuracy of quotations, contracts, and customer records.
- Customer satisfaction and feedback.
- Effective management of account activity and enquiries.
- Contribution to additional sales opportunities and revenue growth.
- Strong stakeholder relationships across customers, suppliers, and internal teams.
- Delivery of reporting and administration to agreed standards.
The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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