Senior Technical Success Manager, Strategic Accounts

Overview

In this role, you act as the primary technical and commercial partner for Nuvei’s flagship UK accounts, blending senior solutions engineering with strategic account leadership. You will architect and deliver payment solutions, drive adoption of new features, and push commercial growth within a portfolio of top clients. You’ll translate client needs and market trends into product and process improvements, while ensuring flawless delivery and long-term partnerships. This role offers impact at scale, across a global, cross-functional team, in a fast-moving payments landscape.

Pay / Benefits

• 25 Days annual leave + Bank Holidays
• Private Medical
• Employee Assisted Programme
• Contributory Pension
• Parental Leave

Responsibilities

• Own the client relationship with senior technical and commercial stakeholders, acting as a trusted partner in their success.
• Serve as the strategic technical advisor, handling improvements, new business requirements, and critical incidents with white-glove service.
• Translate technical excellence into commercial outcomes by expanding processing volume and improving authorization/conversion rates.
• Architect end-to-end payment solutions on the Nuvei Core Platform and lead new product implementations.
• Manage production escalations, coordinate internal teams, and drive timely, clean delivery while identifying gaps.
• Develop strategic account plans using internal/external data to prioritize impactful work.
• Collaborate across Sales, Product, R&D, and Operations to drive initiatives and share best practices.
• Establish operational excellence by diagnosing issues and implementing efficient processes.
• Conduct rigorous data analysis to identify strategic options and detailed development plans for premium clients.
• Handle multiple parallel tasks in a global, remote environment across technology, product, and business domains.
• Deliver exceptional customer service and tailor support approaches to client needs.
• Demonstrate passion for technology and customer service, helping others succeed.

Key requirements

• 10+ years in a strategic client-facing role within a demanding international B2B SaaS environment.
• 8+ years in technical, client-facing roles (Technical Success/Account Management/Implementation Engineering/Sales Engineering).
• 7+ years in the payments industry with deep knowledge of acquiring, orchestration, alternative methods, and regulatory landscapes across markets.
• Strong technical depth: REST APIs, SDKs, webhooks, integration frameworks; reading data, with SQL as a plus.
• Commercial, client-driven mindset linking technical decisions to business outcomes.
• Excellent analytical and problem-solving skills; ability to scope requirements and prioritize.
• Proven delivery in global, remote, matrixed contexts with multiple workstreams.
• Bachelor’s degree in Industrial Engineering, Information Systems, Computer Science, or related field (advanced degree a plus).
• Fluent English, strong written and verbal communication; additional regional languages a plus.

• Client-focused mindset
• Strategic thinking
• Excellent communication with both technical and non-technical stakeholders
• REST APIs
• SDKs
• Webhooks

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