Senior CRM & Personalisation Lead

Harrods CRM Manager in London leads the strategic planning and execution of a robust CRM publishing schedule, including newsletters, brand communications and marketing campaigns. The role is a 12-month fixed position with potential to become permanent.

The role will drive the BAU roadmap to optimise personalised newsletters, lead AB and control testing, and support customer marketing objectives, collaborating with the Data Science team to maximise engagement, conversions and LTV through timely,

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