Sr. Applied AI Solutions Architect, Amazon Connect

Overview

As an Amazon Connect Specialist Solutions Architect, you enable customers to adopt Amazon Connect’s AI capabilities at scale. You’ll ensure customer data readiness and design multi-agent AI interactions across enterprise systems. You address data gaps, build integrations, and guide pre-production validation to deliver production-ready AI-powered contact center experiences. You’ll collaborate across teams to shape the AI roadmap and share practical patterns with peers.

Responsibilities

• Lead technical discovery sessions to capture business requirements and AI readiness, translating findings into implementation plans
• Perform data readiness assessments to evaluate data assets, identify gaps, and propose remediation for AI use and RAG-powered responses
• Design and configure agentic AI solutions within Amazon Connect, including prompt engineering, model selection, guardrails, and tool integration
• Architect Agent-to-Agent (A2A) workflows enabling collaboration across enterprise agents (e.g., billing, order management, IT support)
• Develop serverless integrations using AWS Lambda, API Gateway, Step Functions, and scripting (Python, Node.js) to connect AI agents to data systems
• Architect secure cloud data access patterns powering AI tools and retrieval-augmented generation
• Leverage agentic IDEs like Kiro to accelerate development, including spec-driven development and AI-assisted code generation
• Guide customers through pre-production validation to meet defined success criteria
• Share learnings through field enablement, technical deep-dives, and mentoring of other Solutions Architects

Key requirements

• Experience in design, implementation, or consulting across applications and infrastructures
• Experience communicating with technical and non-technical audiences, including executives
• AWS certification (e.g., AWS Solutions Architect) or equivalent cloud certification
• Knowledge of data structures, data modeling, and database schemas
• Experience architecting, migrating, transforming, or modernizing customer requirements to the cloud
• Experience with Amazon Connect or other enterprise contact center platforms
• Hands-on experience with Amazon Bedrock (model invocation, agent creation, knowledge base config, guardrails)

• Customer-obsessed
• Strong cross-functional collaboration
• Executive-level communication
• AWS Lambda
• API Gateway
• Step Functions

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