Staff Optimization Consultant

Overview

In this role you help Airwallex deliver superior payment performance for enterprise merchants by uncovering optimization opportunities, shaping playbooks, and guiding cross-functional teams. You’ll collaborate with Account Managers, Product and Data Science to deploy AI-driven routing and cost-reduction strategies. The position sits at the core of Merchant Services, driving strategic advisory engagements and influencing product roadmaps. Your work supports Airwallex’ mission to empower global digital commerce at scale.

Pay / Benefits

• growth opportunities
• autonomy
• AI-powered tools
• collaborative global team
• strong learning and development emphasis

Responsibilities

• Uncover insights from large datasets to identify high-impact opportunities for payment performance
• Design and continuously refine standard methodologies for payment optimization
• Lead deep-dive discussions with enterprise clients on payment performance as a strategic advisor
• Train Sales and Account Management teams on payment optimization tactics
• Collaborate with Product, Engineering, and Data Science to develop AI/ML-powered optimization techniques
• Influence core product roadmaps based on client feedback and field learnings
• Liaise with external stakeholders, including card issuers and networks, to optimize the payment pipeline

Key requirements

• 5+ years in the payments space with deep understanding of e-commerce, card processing, and optimization
• Regulatory awareness (e.g., PSD2/PSD3) and knowledge of local payment methods
• Strong data analytics and proficiency with BI tools
• Excellent written and verbal communication for technical and executive audiences
• Ability to thrive in a fast-moving, high-growth environment
• Curiosity and problem-solving mindset with customer-centric focus

• Natural communicator
• Intellectual curiosity
• Thriver of ambiguity
• Looker
• Power BI
• Tableau

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