Configuration & Logistics Supervisor

Overview

In this hands-on leadership role, you will guide a Technical Services team to meet customer commitments, SLAs and quality standards. You’ll coordinate resources, support engineers, and act as a primary escalation point for operational issues. You will also participate in configuration, deployment and testing as needed to keep delivery on track. You’ll work closely with cross-functional teams to drive continuous improvement and efficient service delivery. This is a fast-paced role at a leading technology and services provider with a strong customer-focus and collaborative culture.

Responsibilities

• Lead and develop Engineers and team members within the Technical Services operation
• Manage workload, resources and workflow to meet customer commitments and SLA targets
• Monitor performance and escalate risks to minimise service impact
• Maintain high standards of quality, accuracy and customer satisfaction
• Support continuous improvement initiatives to boost operational efficiency
• Build relationships with internal stakeholders and communicate across the business
• Contribute to hands-on configuration, deployment, testing and troubleshooting when required
• Ensure policies, procedures and audit requirements are followed

Key requirements

• Experience in fast-paced technical services, deployment, logistics or operational environments
• Previous supervisory or people management experience
• Strong organisational, planning and workload management skills
• Excellent communication, problem-solving and decision-making abilities
• Experience in SLA-driven environments
• Proactive, customer-focused approach with attention to detail
• Ability to multitask, prioritise and work under pressure
• Hands-on experience with computer configuration, deployment or related technical activities
• Proficiency with Microsoft Office applications

• excellent communication
• problem-solving
• decision-making
• Hands-on configuration, deployment or related technical activities
• Microsoft Office
• CCS

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