Overview
In this standalone Solutions Consultant role, you bridge customer needs with delivery capabilities to produce clear, achievable plans. You’ll represent the Professional Services team during sales, shaping the Statement of Work to set expectations and scope. You work across IRIS Education with Sales, Pre-Sales and implementers to surface requirements, gaps and risks early. You’ll contribute to reusable scoping templates and guide handovers to delivery for smooth start. This role offers autonomy to define the approach and impact on millions of users through education software enhancements.
Pay / Benefits
- remote work (UK)
- autonomy to shape approach
- leadership support
- career progression (Consultant to Principal)
- focus on wellbeing, inclusion and development
Responsibilities
- Engage with customers at purchase or expansion to scope software usage
- Challenge unclear requirements and identify gaps, risks and dependencies with Sales and Pre-Sales
- Conduct focused discovery of objectives, operations, data and constraints
- Create clear Statements of Work including deliverables, milestones, assumptions, responsibilities and exclusions
- Balance ambition with practicality by clarifying effort, sequencing and risk before finalising scope
- Provide structured handover to delivery teams to start work without re-discovery
- Develop knowledge across the education software portfolio and contribute to reusable scoping templates and guidance
Key requirements
- Experience gathering and challenging business requirements and translating them into clear scope and deliverables
- Experience writing Statements of Work, proposals, scoping documents or comparable contractual documentation
- Strong, precise writing with attention to assumptions, dependencies and exclusions
- Commercial awareness of how scope, effort and risk affect cost, timescales and deliverability
- Experience in or alongside software sales and implementation or consulting delivery teams
- Confidence working with customers and senior stakeholders and resetting expectations when needed
- Willingness to learn a broad software portfolio; education technology experience is useful but not essential
- Experience or exposure to pre-sales, bids, software implementation or related business analysis qualifications would be welcome
- Ability to translate complex information into clear communication
- Stakeholder influence and relationship-building
- Constructive challenging of assumptions
- Requirements gathering
- Scope management
- SOW writing and documentation
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