Property Maintenance & Operations Manager

Job Description

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Senior Property Manager – Maintenance & Operations

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Salary: £35,000–£40,000 depending on experience

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Location: Edinburgh City Centre

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Job type: Full-time, permanent

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An opportunity to help shape two growing Edinburgh businesses

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HomeForce is looking for an experienced, organised and commercially minded Property Maintenance & Operations Manager to join our small, friendly Edinburgh team.

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We operate two complementary businesses:

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• HomeForce Property Management provides residential letting and property management services to landlords across Edinburgh.

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• Edinburgh HomeForce connects customers with a trusted network of local tradespeople and supports contractors with job management systems and services.

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Essential Experience

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We are looking for someone with substantial hands-on experience in residential property management and lettings, alongside proven experience of directly managing, supporting and developing an office-based team. This is essential, as the successful candidate will take day-to-day responsibility for our Edinburgh office.

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The successful candidate will take day-to-day responsibility for our Edinburgh office, including training junior colleagues, coordinating maintenance and compliance, and ensuring our systems and procedures are followed.

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Importantly, this is very much a hands-on role, not simply a management position. We're a small business, and everyone needs to be willing to roll up their sleeves and get involved in the day-to-day nitty-gritty, whether that's dealing with customer enquiries, arranging contractors, managing jobs or resolving problems.

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Equally, this isn't a role where you'll simply be expected to follow existing procedures. You'll have a real opportunity to help develop our systems, improve how we work and shape both businesses as they grow.

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Experience solely in commercial facilities management or building maintenance is unlikely to provide the breadth of experience required.

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What you'll be doing

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Property maintenance and compliance

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• Coordinate maintenance and repairs across our managed property portfolio.

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• Arrange statutory compliance inspections and certification, including gas safety, electrical inspections, PAT testing and other landlord requirements.

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• Liaise with landlords, tenants and contractors to ensure work is organised and completed efficiently.

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• Manage quotations, job progress, deadlines and follow-up.

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• Build and maintain strong relationships with our network of accredited contractors.

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HomeForce operations

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• Handle incoming customer enquiries and assess maintenance requirements.

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• Create and allocate jobs through our in-house job management software.

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• Liaise with contractors and customers to keep work progressing.

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• Help maintain high standards of customer service across both businesses.

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Systems and business development

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• Work closely with the business owner to improve operational procedures.

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• Help develop and make better use of ServiceM8 and our in-house job management software.

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• Identify opportunities to automate repetitive tasks and reduce administration.

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• Contribute ideas to improve efficiency, customer service and business growth.

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Who we're looking for

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We're particularly interested in candidates with substantial experience in residential property management and lettings, ideally combined with property maintenance coordination, contractor management and office-based team leadership.

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You'll need to be:

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• Exceptionally well organised, with the ability to manage multiple jobs and competing priorities.

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• Confident dealing with contractors, customers, landlords and tenants.

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• Comfortable making decisions, solving problems and taking responsibility.

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• Commercially aware, with an understanding of the importance of delivering good service efficiently.

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• Confident using software and interested in improving systems and processes.

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• A clear and friendly communicator with excellent attention to detail.

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Experience with ServiceM8 or similar job management software would be an advantage, but isn't essential.

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You don't need to be a qualified tradesperson, although a practical understanding of building maintenance and repairs would be extremely useful.

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Working arrangements

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This is an office-based role (Edinburgh City Centre, Monday to Friday), with regular visits to properties as required. Home working is not available.

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Driving licence: A full, clean UK driving licence (or equivalent licence valid in the UK) is essential. A company car is provided for work-related travel.

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Why join HomeForce?

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We're a small, established business with ambitious plans to grow our property management services.

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You'll work directly with the owner and have a genuine opportunity to influence how the businesses develop.

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We offer a friendly, supportive working environment, considerable variety and the opportunity to take ownership of an important part of our operations.

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For someone who enjoys improving the way things work, rather than simply following existing procedures, this could be a particularly rewarding role.

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How to apply

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Please send your CV together with a short covering note explaining your relevant experience and why this particular role appeals to you. We'd be especially interested to hear about a process or system you've helped improve in a previous role.

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