Phone Support Team Lead – Hybrid (Remote to Edinburgh)

CARE ADHD is seeking a skilled Phone Support Team Leader to oversee our patient phone queries, ensuring empathy and efficiency. The role initially supports a fully remote setup, with a planned transition to full-time on-site work from our Edinburgh office as the new facility opens.

You will collaborate across Booking, Referrals, Customer Support and Clinical Care Hub to improve service delivery. The ideal candidate will have experience leading a patient-facing team, strong communication, and

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