Senior Student Records Officer

Overview

In this role, you will manage the student records lifecycle within Registry, from enrolment through graduation, ensuring accurate records for assessments and progression. You will lead enrolment events and collaborate with colleagues across Registry and academic departments to deliver high-quality student experiences. The position sits in a busy, professional services team at Guildhall School of Music & Drama, offering hybrid working and a chance to contribute to institutional projects. You’ll shape efficient processes and improvements in a prestigious, globally recognized arts education setting.

Pay / Benefits

• hybrid working
• permanent contract
• competitive salary (as stated)
• London weighting included

Responsibilities

• Manage day-to-day student records throughout the lifecycle
• Take the lead on enrolment events and related processes
• Oversee records for assessments and progression, including Assessment Board operations
• Collaborate with Registry colleagues and academic departments to provide a cohesive service
• Support system improvements and efficiency in student record management
• Contribute to institutional projects and enhancements

Key requirements

• Experience in higher education in a professional services role related to student records or assessment
• Ability to use student record systems (ideally SITS) for day-to-day management
• Interest in implementing system improvements and boosting efficiency
• Commitment to excellent customer service and high-quality student experiences (enrolment and graduation)
• Collaborative, collegial mindset with strong teamwork skills

• collaborative
• customer service orientation
• teamwork
• enthusiasm
• SITS or similar student record system
• student records management

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