Swimming Pool Supervisor Plus

Description

TheSupervisor Plus role is new to Butlin’s and presents an amazingopportunity. This individual will be the main point of contact forteam during their working day and the individual ensuring thatstandards are checked and compliance is high across the department.They are the hands on operational driver ofsuccess. 

Reportingto the Manager, the Supervisor Plus will ensure daily operationalplans are fulfilled by ensuring that relevant tasks and objectivesare being carried out by the team and that team are in the rightplace at the right time to ensure we can manage fluctuating guestdemand whilst keeping operational standards and guest experiencehigh. 

TheSupervisor Plus within the Swimming Pool will cover accommodationprimarily on our intake days on Monday and Friday and will work inour Splash Waterworld for the remainder of the week, focusingattentions where we need to ensure standards are high and our thatour guests receive an amazingexperience. 

The Monday and Fridayrequirement in accommodation is the minimum, but the SupervisorPlus may support outside of these days based on operationalrequirements. 

You willsupport and coach the team to ensure the deliver a great experienceand are also driving any key targets such as add on sales orpromotions.

All Supervisor PlusAccountabilities 

• Be the operational hands on person, ensuring that teamare working effectively on all key tasks and objectives. This willvary based on the department you are based.  
• Ensuring team are being coached to deliver key targetslinked to the department – e.g. retail upselling  
• Responsibility for CAFF audits inaccommodation 
• Responsibility for otherdepartmental audits based on the area based e.g. sales targets/perfect serve etc. 
• Driving add on salesand promotions where appropriate 
• Ensuring all stock/ proposition is available forguests. 
• Monitoring consistent deliveryof a quality guest experience in line with brand/venueguidelines. 
• Ensuring any guest feedbackis captured. 
• Monitors NPS and takesaction where possible on guest feedback. 
• Coach and develop the team to ensure departmental plansare met. 
• Be a champion of the Butlin’sValues and Leadership Behaviours. 
• Ensurewe always have a focus on RPRPRT in the way we rotateam. 
• Be the champion for communicationin your area, ensuring that key communication is always deliveredfrom Managers to teams and that plans are executedeffectively. 
• Build and maintain strongrelationships across the resort, other resorts, and Butlins centralsupport teams. 
• Responsibility, whererequired, for people support of the department, including allpeople tasks from onboarding through the employee life cycle.Employee life cycle refers to PDP’s, performance management,required training, and any formal HR process. 
• Be the front facing, operational delivery responsibleperson – turning audits and observations intoaction. 

Supervisor Plus –Splash

Key Focus Areas Outside ofAccommodation

In addition totheir Accommodation responsibilities, the Supervisor Plus willsupport the smooth and guest‑focused operation of our Splash pool.The following areas outline the key expectations for this part ofthe role:

PoolOperations

• Supervise the day-to-day operationof the swimming pool and associated leisure facilities.
• Ensure the pool area operates in line with health, safetyand safeguarding procedures.
• Conduct regularpoolside supervision and ensure lifeguarding coverage at alltimes.
• Support the delivery of poolactivities, sessions and guest experiences.

TeamLeadership

• Supervise and support lifeguardsand pool team members during shifts.
• Provideguidance, coaching and on-the-job training.
• Allocate daily duties and ensure adequate staffinglevels.
• Support recruitment, onboarding andperformance management where required.

Health &Safety 

• Ensure compliance with relevantsafety legislation and industry standards (e.g., pool safetyoperating procedures).
• Carry out routinesafety checks of the pool, plant room and surroundingareas.
• Respond to emergencies and incidents inline with emergency action plans.
• Maintainaccurate records including pool tests, safety checks and incidentreports.

GuestExperience

• Deliver a friendly and welcomingenvironment for guests.
• Support guests withqueries and ensure safe use of facilities.
• Deal professionally with guest feedback orconcerns.
• Promote a positive, family-friendlyatmosphere.

SplashStandards 

• Maintain high standards of cleanliness and presentationthroughout the pool area.
• Ensure equipment issafe, maintained and stored correctly.
• Workclosely with maintenance teams regarding any technical or facilityissues.

KeyResponsibilities

• Auditscompleted in accommodation & other departments 
• Team training compliance acrossdepartments 
• Health, Safety &Compliance Audits 
• Guest NPS &Feedback 
• Improved ENPS 
• Retail Spend – responsible for making sure there is goodstock processes/ upselling taking place/ coaching people trying todeliver  
• Right People, Right Place,Right Time in all key areas 

AboutYou

• Excellent leadershipskills with the ability to coach and support team in delivering keyobjectives 
• Strong attention to detail tobe able to support with all audit/ observation-basedactivity.
• Strong experience of being guest/customer facing and dealing with a range of queries and sometimescomplaints directly 
• Experience ofgenerating new opportunities through sales and promotions or newinitiatives to support with key objectives. 
• Experience in working with multi skilled team to supportother areas of the business based on guest demand. 
• Demonstratable experience of leading teams to success,this includes proficiency in: 
• Managingperformance.  
• Coachingteam. 
• Delivering teamtraining. 
• Setting standards and rolemodelling this behaviour. 
• Excellentability to communicate effectively at all levels.  
• Able to manage multiple priorities and can adapt quicklyto changing requirements. 

Splash 

• NPQL or EquivalentQualification
• Previousexperience in a swimming pool environment
• Strong knowledge of pool safety

AboutButlin’s

Did you know Billy Butlin was thefirst person to introduce dodgems to the UK? That’s right, ‘fun’ isin our DNA, and we’ve been delighting guests for almost 90 years.Ask any of our team, past and present, and one of the best thingsthey’ll say about working at Butlin’s is ourculture.

As The Home ofEntertainment, we pull out all the stops to provide our guests withan ‘Altogether More Entertaining and Fun Break’, from all-actionfamily holidays to adult-only Big Weekenders, brought to lifethrough our three mighty values. So, if you’re looking for a rolewhere you can Create Smiles, where you aren’t afraid to Get StuckIn and where the team genuinely Care For Each Other, we thinkyou’ll fit right in!

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