Operations Delivery Manager

Overview

In this role you lead regional facilities teams to deliver reliable hard services across a broadcast estate, aligning delivery with contractual KPIs, safety standards and client expectations. You drive performance, audits and continuous improvements to ensure service quality and regulatory compliance. You manage budgets, coordinate maintenance projects and escalations to protect broadcast continuity. You work closely with clients and cross-functional teams to enable efficient, safe and compliant operations.

Pay / Benefits

• Digital Learning: OCS Academy
• Retail perks via Hapi app
• Flexible pay with Wagestream App

Responsibilities

• Lead and manage Facilities Managers, Technical Managers and site teams to achieve clear objectives and consistent service delivery.
• Ensure hard services meet KPIs, SLAs, quality standards and statutory requirements across the estate.
• Conduct site visits and audits to monitor performance, compliance and service quality.
• Participate in Bronze/Silver escalation process for incidents impacting broadcast continuity or service delivery.
• Monitor performance via One Data World, KPI reports and other systems and implement corrective actions.
• Identify and deliver improvements to operational efficiency, service quality and contract performance.
• Oversee planned maintenance (PPM) within SLAs and investigate failures to prevent recurrence.
• Coordinate additional works, task orders and capital planning to capture and deliver work effectively.
• Manage estate-wide programmes including PAT testing, fixed wire testing, asset management and change management.
• Ensure building systems and engineering assets are maintained, compliant and fit for purpose.
• Maintain effective relationships with client stakeholders and align delivery with contractual commitments.
• Coordinate with internal teams, contractors and suppliers to maintain service standards.
• Set objectives, conduct performance reviews and identify training needs; manage performance and disciplinary matters.
• Manage budgets, forecasts and expenditure for cost-efficient service delivery; oversee project expenditure.
• Ensure statutory compliance, manage health and safety risks and ensure timely audits and remedial actions.
• Provide building management cover during planned/unplanned absences including ICO and DICO responsibilities.

Key requirements

• 5–7 years’ experience in a senior facilities management or operational leadership role across multiple sites.
• Strong technical knowledge of hard services, statutory compliance and PPM.
• Experience managing large teams and client relationships.
• Experience in budget management, forecasting, cost control and commercial performance.
• Working knowledge of project delivery, task orders and capital planning.
• IOSH Managing Safely or higher-level health and safety qualification.
• Relevant degree or professional qualification in Facilities Management, Engineering, Business Management or related discipline (e.g., IWFM).
• Full UK driving licence and willingness to travel extensively across the region.

• Strong leadership and people management
• Excellent communication and stakeholder management
• Decision-making and problem-solving abilities
• Hard services expertise and statutory compliance
• Planned maintenance planning and optimization
• Contract and vendor management

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