JOB TITLE: Aviation Security Continuous Improvement Lead
REPORTING TO: Head Of Security
DEPARTMENT: Security
HOURS OF WORK: 37 hours per week, Monday to Friday. Office based, unsocialable hours to include early start times to support operational requirements during peak periods
Job Purpose:
The Aviation Security (AvSec) Continuous Improvement Lead is responsible for driving operational excellence across Belfast International Airport’s security operation through performance management, continuous improvement, business change and innovation.
The role will act as the Airport’s intelligent client, partnering closely with the contracted security provider to optimise operational performance, enhance the passenger experience and ensure full compliance with UK aviation security regulations.
The postholder will use operational insight, data analytics and technology to identify opportunities for improvement, lead transformational projects and ensure security operations remain efficient, resilient and future-ready.
The role will work collaboratively across airport departments, regulatory authorities, airlines and external partners to deliver strategic business objectives while maintaining the highest standards of safety, security and customer service.
Accountabilities
Operational Performance
- Monitor operational performance using data, dashboards and business intelligence to identify and analyse trends, risks and opportunities for improvement.
- Lead operational performance governance and regular review meetings with the contracted security provider.
- Drive improvements in passenger throughput, queue performance, productivity and service delivery through collaborative working with the security provider.
- Develop and monitor operational performance frameworks, ensuring KPIs remain aligned to Airport strategic objectives.
- Conduct root cause analysis of operational issues and implement sustainable corrective actions.
- Ensure compliance with relevant legislation and regulatory requirements
- Ensure policy and procedures are up to date and relevant
- Produce performance report for senior management when requested
Continuous Improvement & Business Change
- Lead continuous improvement initiatives that enhance operational efficiency, passenger experience and regulatory performance.
- Lead business change activities across people, process and technology, embedding new ways of working into the operational environment.
- Promote a culture of innovation, accountability and continuous improvement across the Airport and contracted service provider.
- Benchmark airport performance against industry best practice to identify opportunities for operational excellence.
- Assess and evaluate the impact and benefits of continuous improvement programmes or initiatives
Technology & Innovation
- Lead the operational implementation of new aviation security technologies, ensuring successful deployment, adoption and measurable business benefits.
- Identify opportunities to improve operational performance through digital solutions, automation, business intelligence and emerging technologies.
- Work closely with engineering, IT and operational teams to maximise the effectiveness and availability of security equipment and systems.
- Support the delivery of technology roadmaps aligned to future regulatory and operational requirements.
Supplier & Stakeholder Management
- Act as the Airport’s principal operational relationship manager with the contracted security provider, driving accountability, collaboration and continuous performance improvement.
- Monitor supplier performance against contractual KPIs, service level agreements and operational expectations.
- Build effective relationships with internal departments including Operations, Engineering, IT, Commercial, Customer Experience and Finance.
- Develop strong partnerships with airlines, ground handlers, Border Force, Police Service of Northern Ireland, Department for Transport and other regulatory stakeholders.
- Influence stakeholders at all levels to support successful delivery of operational improvements and strategic initiatives.
General
- Ensure that all Statutory and Company regulations regarding finance, health and safety, fire and security are followed to protect airport users, staff members and the business interests of the Company.
- Uphold the companys information security policies and procedures, ensuring the confidentiality, integrity, and availability of company data. Any intellectual property created in the course of employment shall remain the property of the company.
- Assist in the event of an emergency, as directed by the Operations Duty Management team, and as detailed in the Emergency Orders.
Essential Criteria
- Thirdlevel education in Business, Security, Operations Management or relevant discipline or equivalent
- Full current driving licence
- Experience of working within security operations or a similar regulated operational environment.
- Proven experience of managing large scale processing operations team performance to drive continuous improvement and service delivery.
- Demonstrable experience of leading and managing organisational change, supporting growth and new ways of working collaboratively.
- Strong track record of managing contracted security providers, ensuring performance against agreed standards.
- Experience of producing clear and concise reports, dashboards, and briefings for a range of different stakeholders
- Experience of using business intelligence tools (e.g. Power BI, Tableau or equivalent), advanced Microsoft Excel and data analysis techniques to generate operational insights.
- Demonstrable experience of using continuous improvement approaches to enhance performance, improve processes, and deliver effective solutions
- Proven experience of operational planning and delivery
- Knowledge of operational governance frameworks and contract performance management
- Knowledge of continuous improvement methodologies and approaches
- Knowledge of relevant regulatory compliance requirements
- Knowledge of contract management principles
- Knowledge of data analytics to inform operational decision-making.
Please refer to the job description and person specification for full details of the job duties and essential/desirable criteria.
Should the standard of applicants be higher than anticipated, the Company reserves the right to enhance the short-listing criteria above that stated in this advertisement.
Belfast International Airport Ltd. is an Equal Opportunities Employer and welcomes applicants from all sections of society regardless of their religious belief, political opinion, gender, disability, marital status, race, age or sexual orientation.
Benefits:Company Shares Group Life Assurance Group Pension Plan Family friendly policies Enhanced Annual Leave Recognition & Wellbeing Committee Staff Discounts
WHJS1_NI
…