London Onsite Tech Support Analyst (6-Month)

Penguin Random House in London is seeking a Technology Support Analyst on a 6-month fixed-term contract, onsite five days a week. You will provide first-line incident diagnosis via email, phone, and self-service, and support walk-up deskside requests.

You will log incidents, escalate when needed, and assist with Audio Visual setups for meetings. The role requires Mac OS/iOS and Windows experience, ITIL/ServiceNow familiarity, and a proactive, customer-focused mindset.

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