Overview
In this role, you will support the Credit Administration function within the Foodservice Finance team, ensuring accurate processing of new customer applications, credit limit changes and account updates. You will maintain customer records and Direct Debit details, and ensure documentation is complete, auditable and up-to-date. You will collaborate with Branches, Sales, Customer Service and customers, using strong organisation and communication to meet deadlines. This is a hands-on, detail-focused position that helps drive smooth credit operations and customer service excellence. You will contribute to a culture of collaboration and continuous improvement within a growing foodservice business
Pay / Benefits
- Booker colleague card with 10% off and double discount events
- Tesco colleague discounts after 3 months
- Tesco mobile discounts
- Car, pet and home insurance discounts
- Eye care offers
- Health checks and pharmacy discounts
Responsibilities
- Process new customer applications accurately and efficiently with complete information
- Identify errors or missing data and contact customers to resolve before processing
- Conduct credit checks on new and existing customers per procedures
- Manage changes to credit limits and payment terms with appropriate approvals
- Obtain and verify Direct Debit information from customers
- Record and amend Direct Debit data on SAP per BACS requirements
- Perform checks and amendments to Direct Debits via the integrated payment platform
- Maintain accurate, up-to-date customer account records
- Prepare and check customer welcome communications
- Collaborate with Branches, Sales, Operations and Customer Service to resolve queries and progress applications
- Respond to customer and colleague queries promptly and professionally
- Support colleagues and contribute to the effective running of the wider team
Key requirements
- Experience in Credit Administration, Finance Administration or Customer Administration
- Experience handling customer account information and documentation
- Strong attention to detail for processing financial data
- Excellent organisational skills and ability to meet deadlines and SLAs
- Proactive, able to use initiative and resolve problems
- Effective communication with customers and internal stakeholders
- Professional and helpful customer service approach
- Ability to work under pressure and independently while knowing when to escalate
- Collaborative, team-oriented mindset
- Good IT skills including Excel and Word
- SAP experience desirable
- attention to detail
- strong communication
- problem-solving
- SAP
- Microsoft Excel
- Microsoft Word
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