Operations Manager Markets Service, Markets – Retail Markets

Overview

In this role you lead the Markets Service, overseeing Rag, Indoor and Open Markets to deliver high-quality, efficient market operations. You will manage a small team, partner with stakeholders, and drive service improvements and income generation. You’ll shape market strategies, plans and campaigns, ensuring strong performance and growth across locations. This is a change-ready, leadership role with a clear impact on traders and the customer experience.

Pay / Benefits

• West Midlands Pension Fund – generous employer contributions
• Enhanced Holiday Entitlement – 30 days
• My Rewards Scheme – discounts with 800+ brands
• Health and wellbeing support – EAP and counselling

Responsibilities

• Oversee day-to-day operational management of Rag, Indoor and Open Markets to ensure quality service
• Manage market teams, performance, workforce planning and employee relations in line with Council policies
• Drive operational improvements, lead business change and efficiency initiatives
• Support financial management including budget monitoring, debt recovery, performance analysis and forecasting
• Manage procurement, contracts and supplier relationships for value-for-money delivery
• Develop relationships with traders, stakeholders and trade representatives to promote engagement and growth
• Lead development and delivery of market strategies, business plans and promotional campaigns to support market success

Key requirements

• Educated to Degree Level
• Diploma in Markets Management or willingness to achieve
• Experience delivering services in a complex high-pressure environment
• Proven management experience in a comparable organisation or Markets Management
• Proven track record of managing significant budgets and procuring/managing contracts
• Self-motivated and flexible with ability to work with minimal supervision
• Experience delivering strategic objectives through service planning
• Strong time management, prioritisation, problem-solving and decision-making
• Experience delivering major workforce and operational change

• leadership
• stakeholder engagement
• communication
• budget monitoring
• performance analysis
• financial forecasting

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