Technology Infrastructure Engineer

Role: Technology Infrastructure Engineer

Location: Bury, Greater Manchester

Role Purpose

We are looking for an experienced IT Infrastructure Engineer with a logical mindset and a passion for technology to join our team. Reporting to the Technology Infrastructure Team Lead, you will be responsible for maintaining and supporting internal infrastructure and cloud services. You’ll play a crucial role in the day-to-day operations and stability of our IT environment.

This role spans Windows Server, hardware, security, cloud technologies, identity management and automation. The responsibilities cover a mix of BAU support and escalations with project-based work.

Key Responsibilities

Operational Support & Incident Management

• Act as a 3rd line escalation point for infrastructure-related incidents escalated from the Service Desk, driving issues through to resolution.




• Respond to critical incidents in line with agreed SLAs, ensuring minimal disruption to business services.




• Investigate recurring incidents and proactively identify root causes and opportunities for long-term improvement.

Infrastructure Administration

• Perform day-to-day server administration tasks across the infrastructure estate.




• Undertake routine administration of Windows Server, Active Directory, and VMware vSphere environments.




• Carry out routine maintenance tasks such as applying patches, configuration changes, and system updates.




• Support server and storage hardware platforms, with preference for HPE solutions

Cloud & Microsoft Platforms

• Carry out cloud-based administration and troubleshooting across Microsoft Azure, Google Cloud Platform (GCP), and Microsoft 365.




• Support identity, access, and core infrastructure workloads within cloud and SaaS platforms.

Project Work

• Complete technical project work across infrastructure technologies including server hardware, storage, Active Directory, VMware vSphere, Windows Server, Veeam, Microsoft Azure, GCP, and Microsoft 365.




• Take technical responsibility for small infrastructure projects as allocated by the line manager.




• Assist senior engineers with technical delivery on larger infrastructure projects involving changes to core systems and platforms.

Key Skills & Experience

Essential

• Experience with Windows Server administration, deployment, and troubleshooting




• In-depth knowledge of Active Directory, including Group Policy




• Good understanding of networking fundamentals, including DNS and DHCP




• Virtualisation, preferably VMware vSphere (7.0+)




• Strong knowledge around Entra ID and RBAC, PIM and Enterprise App/SSO functionalities




• Experience supporting Microsoft 365 services




• Experience supporting server and storage hardware, preferably HPE platforms




• Strong analytical skills, enabling rapid and accurate responses to reactive technical issues

Desirable

• Experience with AWS. GCP and Azure platforms




• Understanding of Terraform and GitHub administration




• Experience with CyberArk and/or Zscaler (ZIA, ZPA)

Personal Attributes

• Organised, punctual, and detail-oriented




• Strong communicator able to engage both technical and non-technical audiences




• Proactive and capable of working independently

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