Digital Strategist

Overview

In this Digital Strategist role, you will turn consumer data and insights into growth opportunities for client brands while elevating digital customer experiences. You’ll work with a multidisciplinary Strategy team to understand business and user needs and translate them into actionable plans. You’ll shape multi-channel content strategies and lead client-facing communications to drive measurable change. This is a hands-on, impact-focused position at a global agency with opportunities to influence strategy, UX, and content across web, social, and email.

Pay / Benefits

• Unlimited Holiday
• Flexible, hybrid working
• Annual bonus scheme
• Matched contribution Pension Plan to 8%
• Private Medical Insurance
• Life Assurance

Responsibilities

• Bridge internal teams, client stakeholders, and partner agencies to align on objectives and deliverables
• Lead customer journey strategy across digital channels to enhance experience
• Interpret statistical data to inform UX and content improvements on web/app platforms
• Own the strategy on client projects with mentoring support from Associate Strategist
• Oversee optimization initiatives, including A/B testing programmes
• Advocate for iterative research activities and continuous learning
• Build credibility internally and externally through expertise and professional approach

Key requirements

• 4+ years of full-time experience in digital marketing, digital strategy, UX/CX
• Experience creating and directing multi-channel strategies with always-on content and communications
• Strong relationship management, organisational, presentation, and project management skills
• Excellent interpersonal, communication, time management and influencing abilities with clients
• Clear passion for digital technology and using strategy to drive digital transformation
• Solid understanding of customer journey optimisation across digital channels

• relationship management
• communication
• presentation
• digital marketing strategy
• UX/CX strategy
• user research methods (interviews, focus groups, surveys)

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