ICT Technical Analyst – Maldon District Council

Overview

In this role you will provide specialist technical support for ICT and digital projects, ensuring compliant, well-governed delivery that supports council priorities. You will coordinate work across applications and infrastructure, collaborating with colleagues, suppliers and stakeholders to enable effective changes and service delivery. The role blends project support, testing and smooth handover to business as usual, with a focus on continuous improvement and governance. Join a partnership with Essex Shared Services and help shape reliable ICT services for the community.

Pay / Benefits

• Local Government Pension Scheme
• Generous holiday entitlement
• Flexible and agile working
• Employee assistance programme
• Cycle to work scheme
• Salary sacrifice car lease scheme`,`Discounted local gym membership`,`Free parking

Responsibilities

• Coordinate tasks, resources and activities across applications and infrastructure workstreams to deliver ICT projects
• Support project planning, scheduling and progress tracking; manage actions, risks and issues
• Contribute specialist input for new systems, upgrades and infrastructure changes
• Liaise with internal services, ICT colleagues and external suppliers to facilitate delivery and communication
• Support testing, rollout and transition of ICT solutions into business-as-usual; document handover
• Maintain accurate project documentation and governance records; seek improvements in processes and tools
• Ensure alignment with technical standards, security requirements and council policies

Key requirements

• Experience supporting IT projects, systems implementation, applications or infrastructure in a customer-focused environment
• Knowledge of IT project delivery principles and ICT support end-to-end
• Understanding of ICT governance, standards, policies and information security and data protection
• Ability to coordinate tasks across multiple workstreams and manage competing priorities
• Strong communication with technical and non-technical stakeholders
• Confident using Microsoft applications and project or service management tools
• Willingness to work towards relevant IT/digital/project qualifications or certifications

• Strong communication and stakeholder management
• Collaborative and service-oriented mindset
• Organisational skills and attention to detail
• Office 365 (Microsoft Word, Excel, PowerPoint)
• Project or service management tools
• Understanding of ICT applications, systems and infrastructure

…