Repairs and Assessment Supervisor
Company
Neve Jewels Group comprises three leading diamond jewellery brands with a strong presence both internationally and in the UK. With exceptional growth over the last few years, we are on a mission to reshape and disrupt the diamond jewellery industry by being Europe’s only digital‑first jewellery group. We run a handmade workshop in the Jewellery Quarter, Birmingham, allowing us to provide our clients with an unrivalled range of unique jewellery, bespoke designs and certified, conflict‑free diamonds.
Location
Birmingham – Jewellery Quarter, Birmingham
Salary
Up to £32,000 per year
Job Type
Full time, in person
The Role
We are seeking an experienced Repairs and Assessment Supervisor to join our busy Birmingham Repairs and Assessment Department. The ideal candidate will have a minimum of three years’ experience in jewellery supervisory positions and will be responsible for leading and overseeing all repair, remake and assessment activities to a high standard and in line with business priorities.
The supervisor will support the workshop team, set clear expectations, allocate and prioritise workloads, and manage resources to meet agreed turnaround times. They will monitor departmental performance, productivity and capacity, address issues proactively, implement improvements to workflows and systems, and act as the central point of escalation. The role requires strong technical guidance, quality control, accurate assessment documentation and reporting, and close collaboration with CAD designers, manufacturing and retail teams.
Responsibilities
- Supervise the workshop team, allocating and prioritising tasks in line with business demands and individual skill sets.
- Recruit, interview, onboard and train new team members.
- Monitor productivity, capacity and performance to meet deadlines and lead times consistently.
- Act as the primary escalation point for operational, technical and customer‑related issues.
- Assess jewellery items to identify the root cause of faults, distinguishing between manufacturing and customer damage.
- Determine appropriate repair or remake solutions and communicate outcomes clearly to customers and showrooms.
- Liaise with CAD designers and manufacturing teams to resolve design and production challenges and optimise turnaround times.
- Source diamonds and gemstones within budget, quality and specification requirements.
- Implement new systems, tools and equipment to improve efficiency, traceability and reduce breakages.
- Develop and maintain systems and automations, including Excel‑based reporting.
- Manage customer expectations by proactively communicating changes to deadlines or outcomes.
- Maintain accurate data entry, reporting and documentation using Excel formulas and tracking systems.
- Carry out stock takes and monitor materials, inventory and live orders.
Qualifications, Skills & Experience
- Minimum 3 years of supervising experience.
- Proven supervisory or leadership role within a workshop, manufacturing or technical environment.
- Strong knowledge of jewellery manufacturing, repairs, assessments and stone‑setting processes.
- Ability to manage workloads, priorities and deadlines in a fast‑paced environment.
- Experience implementing process improvements and new systems to enhance operational efficiency.
- Excellent problem‑solving and decision‑making skills under escalated or complex situations.
- Experience working cross‑functionally with CAD, manufacturing and retail teams.
- High level of organisational and analytical skills with strong attention to detail.
- Proficient in Excel, including formulas for tracking, reporting and forecasting.
- Strong organisational skills with the ability to prioritise tasks to meet deadlines.
- Excellent communication skills and ability to lead a team.
- Proficiency in using Apple iMac computers.
- Advanced Excel skills, including data entry, formula creation, pivot tables and data analysis.
What you can expect from us
- Competitive salary up to £32,000 per year.
- Private health insurance.
- 24‑hour access to Employee Assistance Programme.
- Company pension.
- Employee discount.
- Health & Wellbeing Programme.
- Referral programme.
Salary
Up to £32,000.00 per year
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