Cloud Billing Team Leader

Overview

As Cloud Billing Team Leader, you will guide a team of Cloud Billing Analysts to deliver accurate, scalable cloud billing solutions and maintain service quality. You’ll collaborate across Finance, Technology, Sales, Customer Operations and Service Delivery to resolve operational challenges and drive continuous improvement. The role focuses on leading day-to-day billing operations, optimizing processes, and ensuring governance and control adherence. This is a mission-driven opportunity to shape Softcat’s cloud billing as the business grows, in a collaborative and innovative culture.

Pay / Benefits

• Hybrid working – 3 days in office, 2 days home
• Flexible hours
• School pick-up/drop-offs flexibility
• Supportive and collaborative culture
• Opportunity to shape a rapidly evolving billing function
• Permanent, full-time role

Responsibilities

• Lead day-to-day delivery of cloud billing operations and recurring billing cycles
• Manage team workloads and priorities to ensure accurate and timely billing
• Coach, develop and motivate Cloud Billing Analysts
• Act as escalation point for complex billing and customer issues
• Monitor performance, capacity and service quality via KPIs and reporting
• Support governance, controls, reconciliations and audit requirements
• Collaborate with stakeholders to improve processes and resolve operational challenges
• Identify opportunities for automation, standardisation and continuous improvement
• Contribute to building a high-performing, customer-focused team culture

Key requirements

• Experience in complex billing, finance, technology, telecommunications, cloud or managed services environments
• Experience leading or coordinating operational teams
• Strong stakeholder management and communication skills
• Experience managing high-volume operational processes and competing priorities
• Solid understanding of operational controls, governance and service management
• Strong Microsoft Excel skills and ability to work with complex data
• Proactive mindset with problem solving and continuous improvement passion

• Stakeholder management
• Communication
• Coaching and staff development
• Microsoft Excel (advanced)
• Cloud billing knowledge
• Experience with subscription or usage-based models

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