Customer Service Team Leader & Coach

ScottishPower is seeking an inspirational Customer Service Team Leader in Prenton to lead a high-performing team in a fast-paced customer environment. You will coach, mentor and develop staff, using data and feedback to drive improvements while delivering outstanding customer outcomes.

You’ll work with stakeholders across the business to resolve issues, ensure compliance and embed continuous improvement. A strong service mindset and proven leadership in contact centre or service operations are

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