Trade Flow Support – Trading Infrastructure Support

Overview

In this role you will support Squarepoint’s mission-critical trading infrastructure across global regions, ensuring high availability and rapid response to outages. You will collaborate with trading, development, and infrastructure teams to monitor services, analyze alerts, and drive automation to reduce manual toil. You will help manage user requests and oversee automated processes, with a focus on reliability and incident response in a fast-paced environment. This role offers a hands-on opportunity to impact core trading systems and performance.

Responsibilities

• Provide L1/L2 support across distributed services to maintain high availability
• Monitor services and rapidly respond to outages, prioritizing trade flow impact
• Analyze alerts, troubleshoot, and escalate when needed to minimize disruption
• Interact with trading community, external vendors, and internal teams to coordinate issue resolution
• Oversee automated processes, scheduled jobs, and regular reports
• Manage user requests end-to-end, including tracking, approvals, updates and closure
• Identify inefficiencies to drive continuous improvements via automation
• Collaborate with internal and external teams on operational improvements

Key requirements

• 4+ years of support experience
• Experience in Linux/Unix administration (RHEL/CentOS/OEL preferred)
• Proficiency in Python and Bash scripting
• Knowledge of storage protocols (NFS, GPFS a plus)
• Experience with infrastructure automation tools (Chef, Puppet or Ansible)
• Experience with Kafka or similar messaging systems
• Experience with CI/CD tooling
• Experience with monitoring infrastructure (ELK and Prometheus preferred)
• Database administration experience (MySQL or PostgreSQL preferred)
• Experience with container technologies (Docker, Podman, Kubernetes, GKE or Helm preferred)
• Working knowledge of TCP/IP, multicast, tcpdump, PTP/NTP
• Ability to work with network equipment via command line
• Bachelor’s Degree in Computer Science, Engineering or related subject

• Highly organized
• Strong written and verbal communication
• Problem-solving and proactive mindset
• Linux/Unix administration
• Python
• Bash scripting

…