Senior Business Operations Manager

Overview

In this Senior Manager role, you’ll enhance the operational backbone of the business, spanning revenue operations, analysis, process improvement, and quality management. You’ll lead cross-functional initiatives with senior oversight to turn priorities into reliable processes and reporting. The role partners with Go-To-Market, Operations, and stakeholders to drive efficiency, data quality, and practical improvements. You’ll shape reporting, governance, and analytics to support growth and informed decision-making, in a collaborative, data-driven environment.

Responsibilities

• Maintain and improve revenue operations framework across GTM, including pipeline governance, forecasting cadence, sales process discipline, and commercial reporting
• Own Salesforce and connected revenue systems, ensuring data quality and adoption
• Assist integration and usage of Planhat and Clari within processes
• Define and monitor key commercial metrics (bookings, recurring revenue, conversion, deal cycle, retention, forecast accuracy)
• Drive data consistency across teams for commercial health reporting
• Document processes, workflows, and data definitions in Confluence and train users
• Develop and maintain PowerBI dashboards and reporting packs for leadership
• Respond to analysis requests, source data, and present actionable findings
• Design and improve scalable business processes across areas such as Alliances, Marketing, and Procurement
• Lead medium-to-large cross-functional operational projects from diagnosis to adoption
• Establish operating rhythms, governance forums, and change management practices
• Maintain ISO9001 accreditation and coordinate audits and continuous improvement
• Track non-conformities and improvement actions to completion
• Define team goals, manage workload and budget, and foster a collaborative team culture
• Promote cross-functional collaboration and knowledge sharing

Key requirements

• 3-5 years of management experience in business/revenue/sales operations or similar roles
• Strong Salesforce ownership or administration experience
• Proficiency with PowerBI and data visualization; strong analytical skills
• Commercial awareness with revenue, pipeline, forecasting, and performance data
• Experience leading cross-functional projects with senior stakeholders and ambiguity management
• Knowledge of ISO9001, quality management systems, and continuous improvement
• People management experience including coaching and performance management
• Excellent communication skills for translating data and processes to diverse audiences
• Organised, pragmatic, resilient, with ability to balance strategic priorities with hands-on delivery

• strong communication
• cross-functional collaboration
• analytical mindset
• Salesforce
• Planhat
• Clari

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