Contact Centre Team Manager: People & Performance Leader

Markerstudy Group is seeking an experienced Team Manager to join our Contact Centre leadership team. You will lead, develop, and inspire a team of Contact Centre Agents to deliver outstanding customer outcomes, hit performance targets, and drive continuous improvement in a fully flexible, full-time shift pattern.

You will own your team’s performance, combine people leadership with commercial awareness, and use data to improve operations and customer experience, creating a culture where

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