Principal Consultant (Commerce & Digital)

Overview

As a Principal Consultant at VML Enterprise Solutions, you guide transformation for global clients at the C-suite level, shaping consultancy strategy and delivery. You will lead cross-functional teams, mentor junior colleagues, and expand client relationships, driving impactful outcomes across omni-channel experiences and digital ecosystems. This role offers scale, leadership influence, and the chance to foster a people-first culture while advancing high-value commerce solutions for leading brands.

Pay / Benefits

• discretionary bonus scheme
• training opportunities
• competitive pension
• medical insurance
• life assurance
• family friendly policies

Responsibilities

• Engage at C-suite level to drive transformational change across omni-channel ecosystems
• Lead cross-functional engagements and serve as primary liaison for senior client stakeholders
• Build and nurture trusted client relationships, understand challenges and objectives
• Identify opportunities to expand existing relationships and generate new business
• Lead, mentor and coach junior consultants, fostering a high-performing environment
• Promote knowledge sharing and best practices across the team
• Apply eCommerce and sector knowledge to provide strategic guidance and solutions
• Develop and present compelling proposals, roadmaps, and value propositions
• Support delivery with business insights to keep focus on outcomes
• Identify and implement process improvements and stay ahead of industry trends

Key requirements

• Extensive experience in management or consultancy within the e-Commerce domain
• In-depth specialist sector knowledge in 1–2 areas (retail, FMCG/CPG, B2B, automotive)
• Proven leadership skills for cross-functional teams
• Excellent relationship-building and senior stakeholder networking abilities
• Strong understanding of digital ecosystems, e-commerce platforms, CMS, PIM, and agile methodologies
• Advanced problem-solving, lateral thinking, and ability to navigate ambiguity
• Excellent communication and presentation skills for technical and non-technical audiences
• Passion for client success and exceeding expectations
• Willingness to travel to client sites in UK and possibly the EU

• leadership
• relationship-building
• communication
• eCommerce platforms
• CMS
• PIM

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