24/7 Service Delivery Leader | ITIL-Driven Support

ConnexAI is seeking a Service Delivery Manager to lead a 24/7 Service Desk, ensuring rapid incident response and customer satisfaction. You will mentor the team, drive SLA adherence, and implement ITIL-aligned improvements across processes and workflows.

You will communicate effectively with technical and non-technical stakeholders, balance day and night shifts, and focus on continuous service enhancement in a fast-paced environment.

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