Remote Debt Specialist & Caseworker (Tier 3)

Citizens Advice LeicesterShire is seeking a Specialist Caseworker to deliver FCA regulated debt advice, including complex casework, with potential court/tribunal representation. The role requires sensitivity to clients in stress, and the ability to work across face-to-face, telephone, and digital channels.

You will manage a caseload, conduct income maximisation, and signpost to wider services, while upkeeping detailed client records and conforming to GDPR requirements.

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