Voice Engineer (NICE / Zoom)

Overview

Senior Voice Engineer focusing on Zoom UCaaS and NICE CXOne in a high-profile equities trading environment. You will design, plan, and implement cloud-based voice and video infrastructure, collaborating with cross-functional teams to support a fast-growing greenfield trading platform. You’ll tackle complex, global telephony challenges, shaping the architecture and standards for voice/video services. This role offers visibility, technical impact, and a path to grow with the team in central London.

Pay / Benefits

• bonus from day 1
• central London location
• 2-3 days in office
• relaxed, informal team environment
• break-out rooms for planning
• opportunity to grow with the team

Responsibilities

• Architect and implement voice and video infrastructure (Zoom UCaaS, NICE CXOne)
• Configure, troubleshoot, and deploy video conferencing systems
• Analyze logs and network traces; troubleshoot SIP, CUBE/SBC
• Collaborate with Security, Network, and Systems teams; liaise with customers and vendors
• Provide third-level IT support; train staff; manage ServiceNow tickets
• Prepare capacity, bandwidth, and security plans; plan Expressways, PRI, and growth
• Contribute to technology road map and project budgets; lead or support projects
• Participate in client discussions; guide Operations teams on new technologies
• Plan, install, and upgrade network and security platforms

Key requirements

• Contact Centre experience
• Zoom experience
• LAN/WAN fundamentals (QoS, DNS, DHCP, firewall)
• Operational experience with Cisco UCM, UCCX, Expressway, and WebEx support
• Extensive experience in large-scale telecoms with Cloud Telephony and Contact Centre
• Expert with Voice and Video platforms; Zoom phone/video provisioning and UCaaS
• Experience with ServiceNow

• collaboration
• communication
• mentoring/training
• Zoom UCaaS/Zoom Phone
• NICE CXOne
• SIP, CUBE/SBC

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