Overview
In this role you will lead catering operations for client sites, shaping seasonal menus and ensuring service excellence. You collaborate with cross-functional teams to meet client needs, manage budgets, and uphold safety and compliance. You drive staff development, recruitment, and vendor relationships to deliver consistent, high-quality catering experiences. This is a hands-on leadership opportunity in a fast-paced environment that values customer service and operational efficiency.
Pay / Benefits
- digital learning via the OCS Academy
- Hapi app for retail perks and wellbeing resources
- Professional growth with 600+ live learners
- Flexible pay through Wagestream App (contract specific)
Responsibilities
- Create seasonal menus for site and events in collaboration with the team
- Oversee staff to ensure client requirements and compliance are met
- Train team on menus, serving procedures, etiquette, safety standards, and regulations
- Recruit new staff to meet workload demands
- Manage budgets for food, equipment, staffing, and operations
- Establish vendor relationships and secure best prices
- Ensure daily compliance with legal and company requirements
- Meet client expectations and maintain high service standards
Key requirements
- Proven leadership experience in contract catering management
- Level 3 in Catering and Hospitality or equivalent
- Proven ability to mentor, lead, and motivate a team
- Experience building client and staff relationships to meet expectations
- Ability to work in a fast-paced environment and adapt to changing demands
- Right to Work in the UK
- Understanding of financial management, budgeting, and cost control
- Excellent customer service skills
- Strong verbal and written communication skills
- Good time management and organizational abilities
- Competent with Microsoft Office tools, especially Excel
- Food hygiene certificate (Level 3) advantageous
- leadership
- customer service
- communication
- Microsoft Excel
- budgeting and cost control
- vendor management
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