Payroll Consultant

Overview

In this role you drive payroll software implementations for clients, translating their payroll needs into effective configuration and data migrations. You’ll work hands-on with customers to guide go-live, testing and training, while collaborating with cross-functional teams to ensure successful outcomes. You’ll develop deep payroll technology expertise and solve complex setup challenges in a SaaS environment. This position offers growth in payroll specialization within a supportive, customer-focused professional services culture.

Responsibilities

• Manage payroll software implementations for new and existing customers
• Translate customers’ payroll processes into appropriate software configurations
• Configure SaaS products, workflows and customer-specific requirements
• Support payroll data migration, integrations and testing
• Work with APIs, ETL processes and data transformation where required
• Guide customers through user acceptance testing and go-live readiness
• Deliver training and explain software clearly to customers
• Support customers during go-live and ongoing support
• Manage multiple customer projects and priorities simultaneously
• Collaborate with Sales, Product, Engineering and Customer Success to resolve issues and deliver outcomes
• Keep customers informed about progress, timelines, risks and issues
• Travel to customer sites as needed

Key requirements

• Hands-on payroll experience and strong payroll knowledge
• Experience in SaaS/software implementation, onboarding or technical consulting
• Experience working directly with customers to gather requirements and implement solutions
• Experience with payroll software or systems
• Understanding of software configuration, workflows and integrations
• Experience with APIs, ETL, data migration or data transformation
• Ability to manage multiple customers/projects simultaneously
• Ability to explain technical information in simple terms
• Experience with Salesforce, Jira, Confluence or similar tools would be useful
• Prior roles may include Implementation Consultant, Payroll Implementation Consultant, Payroll Systems Consultant, Payroll Consultant, SaaS Consultant or Technical Consultant

• Clear communication with customers
• Strong problem-solving and analytical thinking
• Project management and juggling priorities
• APIs
• ETL
• Data migration

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