Transport Dispatcher

Transport Dispatcher – London Heathrow

Job type: Permanent

Hours: 5 on, 3 off

Salary: 20.31 per hour | Overtime x 1.5 | Bank Holidays x 2

Key Responsibilities

• Coordinate daily transport operations to ensure flights are dispatched and catered on schedule.
• Optimise manpower, vehicle allocation, and fleet utilisation to maximise operational efficiency.
• Respond proactively to flight schedule changes, customer requests, and operational disruptions.
• Provide operational updates to both internal and external stakeholders.
• Resolve transport issues quickly while maintaining cost-effective operations.
• Complete all required operational documentation, including compliance checks, fleet inspections, temperature records, and audit documentation.
• Allocate workloads effectively across transport teams.
• Monitor and maintain agreed Service Level Agreements (SLAs) with suppliers.
• Ensure compliance with Food Safety, Health & Safety, Security, and Environmental regulations.

Leadership & Team Management

• Lead and supervise transport teams across operational areas.
• Set clear objectives and measurable KPIs.
• Monitor team performance and provide regular feedback.
• Delegate work effectively to maximise productivity.
• Promote teamwork, motivation, and a positive working environment.
• Identify and resolve operational and personnel issues promptly.

Communication

• Communicate operational performance, KPIs, and service issues to team members.
• Conduct regular team briefings and meetings.
• Provide updates on operational progress, successes, challenges, and proposed solutions to management and relevant stakeholders.

Planning & Operational Control

• Use transport performance analysis tools to monitor operational efficiency.
• Manage staff break schedules.
• Support continuous improvement initiatives and undertake ad hoc operational projects as required.

Experience required

• Experience managing medium-sized operational teams.
• Knowledge of transport and operational processes within a fast-paced logistics or production environment.
• Understanding of airside operations is advantageous.
• Previous supervisory or management experience within transport, logistics, airline catering, or production environments is preferred.
• Knowledge of Health & Safety, Food Hygiene, and Security regulations is desirable.

Skills

• Strong planning and organisational skills.
• Excellent communication and leadership abilities.
• Advanced Microsoft Office skills, particularly Word, Excel, and Outlook.
• High level of accuracy and attention to detail.
• Ability to prioritise workload and make decisions under pressure.
• Strong problem-solving skills and the ability to work on own initiative.
• Professional, confidential, and dependable approach.
• Full UK driving licence preferred.

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