Deputy Head of Operations

Overview

In this hands-on leadership role, you will support the Head of Operations to oversee multi-department activities, aligning systems and teams with organisational aims. You’ll lead operational teams, drive performance improvements, and ensure compliant, high-quality service delivery in a fast-paced environment. You will influence stakeholders at all levels and make data-driven decisions to resolve issues and implement improvements. This role offers the opportunity to shape operations across sites and contribute to modernising care delivery within a respected NHS trust.

Pay / Benefits

• Band 8c salary (79,504 to 91,609 a year)
• Flexible working options
• Possible secondment
• NHS terms and opportunities
• Supportive, values-driven culture

Responsibilities

• Support the Head of Operations in managing core business functions for efficiency, compliance, and service delivery
• Lead operational teams to meet performance targets and service standards
• Monitor and analyse KPIs to drive continuous improvement
• Identify and resolve operational issues, streamline processes, and implement new systems where appropriate
• Coordinate cross-departmental projects with timelines and goals
• Provide leadership, mentoring, and development to team leaders and staff
• Ensure compliance with legislation, policies, and best practices
• Act as a key point of contact for internal/external stakeholders and represent operations in high-level discussions
• Deputise for the Head of Operations in their absence

Key requirements

• Experience in healthcare at senior management level with skills in people management, budget management, and service delivery
• Track record of achieving challenging healthcare performance targets
• Experience delivering complex change programmes in a healthcare setting
• IT skills to manage and report on highly complex performance management information
• Master’s degree or equivalent experience

• Excellent written and oral communication
• Influencing skills across internal and external stakeholders
• Ability to manage multiple priorities and maintain focus under interruptions
• Ability to present and narrate highly complex data
• Ability to analyse and interpret complex financial and operational data
• Managing and reporting on performance management information

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