Insurance Sales Advisor

Overview

In this role you will convert warm leads into insurance business, handling inbound and outbound calls, quotes, renewals and cross-selling across UK customers. You’ll work in a collaborative Manchester office with structured hours, focusing on customer-focused sales without cold calling. Expect clear targets, ongoing training and career progression within a global insurer. You will help customers move forward by delivering timely advice and handling policy activities with impact.

Pay / Benefits

• £28,000 salary
• monthly bonus
• 25 days holiday + Bank Holidays
• pension scheme
• private medical and dental cover
• life assurance

Responsibilities

• Make outbound calls to convert quotes, referrals and lapsed customers into business
• Handle inbound calls from new and existing customers
• Cross-sell complementary insurance products
• Quote, bind, renew and process payments for policies
• Answer customer questions via phone, live chat and email; follow up renewals
• Process online quote referrals within underwriting authority
• Handle mid-term adjustments and issue renewal invitations; perform admin tasks

Key requirements

• Previous experience in sales, customer service, telesales or telemarketing
• Experience working toward sales or retention targets
• Strong objection handling and negotiation skills
• Confident communicator with a customer-focused approach
• Drive to achieve targets with enthusiasm and motivation
• Ability to identify cross-sell opportunities with warm customers

• communication
• customer focus
• negotiation
• telecommunication sales
• quoting and renewals processing
• payment processing

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