Company: Holiday Extras
Location: Hythe
Job Description:
Holiday Extras is seeking a people-focused, performance-driven Contact Centre Team Manager to lead a team of around 15 agents in the Distribution team, delivering epic service across live chat, email and voice. You will coach, develop, and use data and AI to improve performance, aligning with HX Strategy and adopting new technology for better customer outcomes.
You will champion a culture of learning, guide performance conversations, and remove blockers to help the team thrive in a fast-paced
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Posted: October 9th, 2026