Team Lead – UK Construction Insurance

Overview

In this role you lead a six-person team within our UK Construction practice, managing a client portfolio with a focus on retention and new business. You’ll provide technical insurance expertise and collaborate with specialist teams to tailor risk solutions. The position combines client engagement, pricing/placement strategy, and oversight of service quality, compliance, and profitability. It’s a chance to shape service delivery for key construction clients and drive cross-functional growth.

Pay / Benefits

• 25 days annual leave
• private healthcare
• life insurance
• group income protection
• hybrid working
• pension with matched contributions up to 10%

Responsibilities

• Manage client relationships and deliver tailored risk management solutions
• Identify key decision makers and budget holders within client organisations
• Provide technical, industry and subject matter expertise using specialist teams as needed
• Develop and implement pricing and placement strategies for new and existing clients
• Lead the team to ensure consistent client service
• Drive business development with a pipeline of prospects, RFP responses, and new business presentations
• Promote cross-selling and maximise account penetration across the business
• Oversee placement management, including revenue optimisation, compliance, data processing, and policy checking
• Deliver end-to-end client service while meeting regulatory requirements and profitability targets
• Monitor KPIs/SLAs and support process improvements and corrective actions

Key requirements

• Construction insurance experience is essential
• Strong technical insurance knowledge
• Proven track record of high levels of client service
• Experience in strategic account development and associated tools
• Experience in new business sales process and converting prospects to clients
• Team management experience
• Ability to build relationships with clients, prospects, insurers and specialists
• Strong communication, negotiation and influencing skills
• Experience working with processes and systems to support client service delivery
• ACII or similar professional qualifications preferred

• Communication
• Negotiation
• Influencing
• Construction insurance knowledge
• Risk management solutions
• Client service delivery

…