Digital Delivery Manager-Data Digital & Technology

Company: Serco Group
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Overview

In this role, you will own end-to-end delivery of integrated digital solutions that bring systems, platforms and suppliers together to achieve measurable business outcomes. You will work within the UK & Europe Digital Services team, coordinating demand, prioritisation and delivery across matrix teams and external suppliers. You’ll ensure delivery is on time, within budget and to high quality, while embedding change management and benefits realization. This is a hands-on leadership role in a complex, transformation-focused environment with hybrid working and travel.

Pay / Benefits

  • Bonus 5% on target
  • Company car Grade D
  • Pension 6% employer matched
  • Annual leave 25 days + bank holidays
  • Private medical insurance
  • Flexible working

Responsibilities

  • Own end-to-end delivery accountability for digital initiatives across scope, cost, time, quality and value
  • Act as the single point of accountability for integrated delivery with internal platforms, external suppliers and matrix teams
  • Shape demand and translate business strategy into a prioritised delivery roadmap
  • Lead demand management, prioritisation and roadmap planning balancing strategic initiatives, BAU, technical debt and integrations
  • Coordinate integration, delivery sequencing and release planning across internal teams and suppliers
  • Drive delivery across multiple systems and external suppliers ensuring seamless integration
  • Manage risks, issues, dependencies and trade-offs with concise reports for senior stakeholders and governance
  • Lead cross-functional matrix teams and partner with Product Managers, Owners and business leaders to align priorities
  • Embed change impacts, communications, training and operational readiness into delivery plans; coordinate integrated releases and track adoption and benefits realisation with business and change teams

Key requirements

  • Significant experience leading digital delivery across project, product and technical environments
  • Proven success delivering complex, integrated solutions across multiple platforms and suppliers
  • Strong experience managing portfolio demand, prioritisation and delivery roadmaps
  • Solid understanding of modern digital architectures, system integrations and software delivery practices
  • Demonstrated ability to lead and influence multidisciplinary matrix teams
  • Exceptional stakeholder management, communication and decision-making skills
  • Collaborative leadership
  • Strategic thinking and decision-making
  • Effective stakeholder management
  • Modern digital architectures
  • System integrations
  • Software delivery practices

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Posted: October 12th, 2026