PMO Delivery Manager

Overview

In this role you lead a PMO-as-a-Service to deliver governance, delivery assurance and portfolio oversight. You manage a five-person PMO Delivery team, driving an outcomes-based service with clear KPIs and measurable business value. You translate client objectives into structured service plans and executive-ready reporting. You engage senior stakeholders with concise insights and empower continuous improvement to enhance portfolio visibility and delivery performance. A strong leadership, governance and client-facing focus anchors your work.

Pay / Benefits

• flexible work options
• Learning and Development opportunities
• support for physical and emotional wellbeing

Responsibilities

• Oversee day-to-day PMO delivery ensuring services, responsibilities, KPIs, and outcomes are met
• Define an outcomes-based PMO with clear deliverables, owners, milestones, and success criteria
• Translate client objectives into a structured service delivery plan with measurable outcomes
• Establish accountability with identified owners, target dates, outcomes and success measures
• Demonstrate client value through improvements in portfolio visibility, governance, delivery predictability, financial control, resource management, data quality and risk management
• Maintain a PMO service scorecard covering deliverables, KPIs, performance, portfolio health and outcomes
• Review PMO outcomes with senior stakeholders, highlighting progress and priorities for the next period
• Shift PMO from activity-led to insight-led delivery, differentiating activities, outputs, outcomes and business value
• Identify opportunities for continuous service improvement, automation and simplification
• Lead and develop a team of five PMO Delivery resources, setting objectives and workload
• Provide coaching to enhance project management, governance and stakeholder management capabilities
• Quality-check outputs before presenting to senior clients
• Foster a high-performance culture of ownership, collaboration and continuous improvement
• Act as escalation point for complex delivery, governance and stakeholder matters

Key requirements

• Proven PMO, Programme Management or Delivery Management experience in a complex environment
• Strong governance, controls and delivery assurance understanding
• Experience managing budgets, forecasts, resource plans and delivery performance
• Robust risk, issue, dependency and change management skills
• Experience producing high-quality management information, dashboards and executive reporting
• Excellent stakeholder management with senior-level influence
• Experience allocating resources and managing delivery across multiple workstreams
• Commitment to quality, continuous improvement and standardisation
• Experience with Agile, Waterfall or hybrid delivery methods
• Strong analytical and problem-solving abilities using data to identify trends and risks
• Excellent communication, presentation and facilitation skills
• Experience leading or coordinating PMO professionals and project teams
• Strong client-facing and relationship management capability
• Good understanding of IT, technology or business transformation environments
• Proficiency with Excel and PowerPoint; experience with Jira, Confluence, ServiceNow and/or Power BI desirable

• Stakeholder management
• Communication and facilitation
• Leadership and coaching
• Jira
• Confluence
• ServiceNow

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