Head of Customer Success & Support (SaaS Growth)

The opportunity is for a Head of Customer Support at a growing UK-based SaaS business located in Milton Keynes. You will lead frontline support, account assistance and onboarding services, acting as the bridge between customers, support teams and engineering to deliver excellent service.

You will shape customer experience by driving process improvements, managing escalations and developing the team. This hands‑on leadership role focuses on enterprise accounts and cross-functional collaboration.

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